- We ship all In Stock orders placed by 12PM EST will ship the same day.
- When your order is placed you will get an order confirmation email and follow up emails so you can see your order travel all the way to your door!
- You have 30 days from the date you receive your items to request an exchange or refund. We allow an Item to be returned only once for an exchange of size / style without penalty, but this does require you pay shipping back to our company. We pay to have the replacement shipped only if we make a mistake in size, color, or style.
- There is a 20% restocking fee and additional shipping fees for any further exchanges. If an item is returned for a refund for any reason other than a product defect, there is a 20% restocking fee. Shipping fees are non-refundable unless we made the mistake or it's a warranty return. If an item is being returned, it must be in it's original packaging and not show any signs of wear.
- Also, when returning an item, you must call us and have a valid reason for the return.
- Return Authorization -- If a return is necessary, please contact us by email at Customerservice@uniqueoutdoorproducts.com or call us at 1-877-327-5270 so we can furnish you a return authorization number (RA) to place on the package and the correct address to which the item is to be returned. When emailing for an RA number, include your name, purchase order number, and the email address you used on your original order so we can locate you in our system. If the item is returned without a return authorization number, it will be refused and returned to you postage due! So please, email or call for an RA number.
- Normally, this is a very smooth process, problems occur only when packages arrive at our company without a return authorization number. Credit is not issued until the item shows up as "returned to inventory". We try very hard to please our customers, but mistakes do happen. We will make every effort to solve any problem that might arise and ask that you give us that chance. We're not happy if your not happy!
- We value your privacy and understnad that it is of the utmost importance. Therefore, when we gather your information during our order and payment processs, we do so only for processing your order. We will never sell, trade or give your information to anyone.
- All credit card information taken by Unique Outdoor Products is taken via secure servers maintained by our credit card processor. They go to great lengths to ensure the seucrity of each and every transaction. Order at Unique Outdoor Products securely and safely.
Thank you, Unique Outdoor Products: http://www.uniqueoutdoorproducts.com firstname.lastname@example.org